D336 Business of IT Applications - Set 1 - Part 1

Test your knowledge of technical writing concepts with these practice questions. Each question includes detailed explanations to help you understand the correct answers.

Question 1: What is the acceptance criteria?

A list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders.

The maximum level of service expected from a provider.

A method for evaluating the effectiveness of a project.

A financial document outlining costs and benefits.

Question 2: What does Agile refer to?

A specific framework for project management.

A collection of frameworks and techniques that enable collaboration and iterative delivery.

A method for creating detailed project documentation.

A technology for automating tasks.

Question 3: What is the architecture management practice?

Managing financial resources within IT services.

Providing an understanding of all elements that make up an organization and their interrelations.

Designing software architectures for development projects.

Analyzing business processes for efficiency.

Question 4: What is an asset register?

A document detailing project milestones.

A list of all services provided by an organization.

A database or list of assets capturing key attributes such as ownership and financial value.

A record of all customer interactions.

Question 5: How is availability defined in IT service management?

The maximum load an IT service can handle.

The ability of an IT service to perform its agreed function when required.

The duration of time a service is active.

The number of users able to access a service simultaneously.

Question 6: What does the availability management practice ensure?

That services are affordable.

That services deliver agreed levels of availability to meet customer needs.

That services are developed on time.

That services have minimal downtime.

Question 7: What is a baseline in project management?

A summary of project costs.

A report or metric that serves as a starting point for assessing progress or change.

A risk management strategy.

A timeline for project completion.

Question 8: What does best practice refer to?

A recommended method based on regulatory requirements.

A way of working that has been proven successful by multiple organizations.

A framework that all organizations must adopt.

A method that guarantees project success.

Question 9: What is big data?

A set of best practices for data management.

The use of large volumes of structured and unstructured data to gain insights.

A term for outdated technology.

A method for storing small datasets.

Question 10: What is the purpose of business analysis practice?

To define market strategies.

To analyze business needs and recommend solutions.

To manage financial resources.

To evaluate employee performance.

Question 11: What is a business case?

A detailed project report.

A justification for the expenditure of resources, including costs, benefits, and risks.

A performance evaluation of an organization.

A strategic plan for marketing.

Question 12: What is business impact analysis (BIA)?

A review of business processes for improvement.

A key activity identifying vital business functions and their dependencies.

A method for calculating profit margins.

A financial assessment of business value.

Question 13: What is the role of a business relationship manager (BRM)?

To manage financial budgets for projects.

To maintain good relationships with customers.

To oversee the development of IT services.

To conduct market research.

Question 14: What is a call in IT service management?

A request for a new service.

An interaction with the service desk that may result in an incident or service request.

A scheduled meeting to discuss project updates.

A notification of system downtime.

Question 15: What does a call/contact center do?

Handles incoming and outgoing calls and interactions.

Manages financial transactions for an organization.

Provides technical support for software products.

Oversees service level agreements.

Question 16: What is capability in an organizational context?

The financial resources of the organization.

The ability of an organization or service to carry out an activity.

The number of employees in a company.

The technology used by the organization.

Question 17: What is capacity planning?

The process of determining the maximum workload a system can handle.

The activity of creating a plan to manage resources to meet service demand.

A financial assessment of resource allocation.

A project management technique.

Question 18: What does change refer to in IT service management?

A financial adjustment to a budget.

The addition, modification, or removal of anything that could affect services.

A new project initiative.

A shift in organizational structure.

Question 19: What is a change authority?

A financial oversight committee.

A person or group responsible for authorizing a change.

An IT service management framework.

A legal document approving a project.

Question 20: What does change enablement practice involve?

Ensuring that all changes are budgeted properly.

Assessing risks, authorizing changes, and managing change schedules.

Developing new services for customers.

Reviewing employee performance.

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