D336 Business of IT Applications - Set 4 - Part 1

Test your knowledge of technical writing concepts with these practice questions. Each question includes detailed explanations to help you understand the correct answers.

Question 1: What does 'service relationship management' focus on?

Financial assessments of service delivery.

Joint activities performed by service providers and consumers.

Evaluating employee productivity.

Marketing strategies for services.

Question 2: What is the primary purpose of a 'service portfolio'?

To evaluate employee performance.

To manage the complete set of products and services throughout their lifecycles.

To assess financial performance metrics.

To monitor service marketing strategies.

Question 3: How does 'knowledge management' contribute to service management?

By assessing employee productivity.

By maintaining and improving the use of information across an organization.

By evaluating financial performance metrics.

By monitoring service marketing strategies.

Question 4: What is a 'major incident' in service management?

A financial assessment of service delivery.

An incident with significant business impact requiring immediate resolution.

A performance evaluation metric.

A marketing strategy for services.

Question 5: What does 'mean time to restore service' (MTRS) measure?

The frequency of service failures.

How quickly a service is restored after a failure.

The total cost of service delivery.

The efficiency of employee performance.

Question 6: What is the purpose of 'disaster recovery planning'?

To assess employee productivity.

To prepare for and recover from disasters affecting business operations.

To evaluate financial performance metrics.

To monitor service marketing strategies.

Question 7: What does 'service validation and testing' ensure?

Financial evaluations of services.

That new or changed products and services meet defined requirements.

Assessing employee productivity.

Monitoring service marketing strategies.

Question 8: How is 'utility' defined in service management?

The total cost of service delivery.

The functionality offered by a product or service to meet a specific need.

A method for evaluating service performance.

A marketing strategy for services.

Question 9: What is 'warranty' in the context of services?

Assurance that a product or service meets agreed requirements.

A financial assessment tool.

An employee performance metric.

A marketing strategy for services.

Question 10: What is a 'service desk'?

A financial management tool.

A point of contact for service requests and incident resolution.

A performance evaluation metric.

A marketing strategy for services.

Question 11: How does 'capacity management' support service delivery?

By evaluating employee productivity.

By ensuring services meet current and future demand effectively.

By assessing financial performance metrics.

By monitoring service marketing strategies.

Question 12: What is the focus of 'change enablement'?

Reducing service delivery costs.

Properly assessing risks and managing changes to maximize success.

Evaluating employee performance.

Monitoring service marketing strategies.

Question 13: How does 'incident management' function?

It evaluates financial performance.

It minimizes the negative impact of incidents by restoring normal service operation.

It assesses employee productivity.

It monitors service marketing strategies.

Question 14: What is 'feedback loop' in service management?

A financial model for service delivery.

A technique using outputs as inputs for system improvement.

A performance evaluation metric.

A marketing strategy for services.

Question 15: What is the significance of 'governance' in service management?

It focuses on reducing costs of service delivery.

It directs and controls the organization’s activities and decisions.

It evaluates employee performance.

It assesses financial performance metrics.

Question 16: What does 'service design practice' involve?

Financial assessments of service delivery.

Designing products and services that are fit for purpose and use.

Evaluating employee productivity.

Monitoring service marketing strategies.

Question 17: How does 'service level management' support service delivery?

It reduces service delivery costs.

It sets clear targets for service performance based on business needs.

It evaluates employee productivity.

It monitors service marketing strategies.

Question 18: What does 'service continuity management' aim to achieve?

Reducing costs of service delivery.

Maintaining service availability and performance in the event of a disaster.

Evaluating employee performance.

Monitoring service marketing strategies.

Question 19: What is the role of a 'business relationship manager' (BRM)?

Evaluating employee performance.

Maintaining good relationships with customers and stakeholders.

Assessing financial performance metrics.

Monitoring service marketing strategies.

Question 20: How is 'cloud computing' defined in service management?

A method for reducing operational costs.

On-demand access to shared pools of configurable computing resources.

A financial assessment tool.

A strategy for evaluating employee performance.

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