D336 Business of IT Applications - Set 5 - Part 1

Test your knowledge of technical writing concepts with these practice questions. Each question includes detailed explanations to help you understand the correct answers.

Question 1: What is 'capacity planning' in service management?

The process of creating financial assessments.

The activity of managing resources to meet service demand.

A method for evaluating employee performance.

A marketing strategy for services.

Question 2: What is the purpose of 'change enablement practice'?

To assess employee productivity.

To ensure risks are assessed and manage change schedules effectively.

To evaluate financial performance metrics.

To monitor service marketing strategies.

Question 3: How is 'availability' defined in service management?

The financial performance of a service.

The ability of a service to perform its function when required.

A method for assessing employee performance.

A marketing strategy for services.

Question 4: What does 'ITIL service value chain' describe?

A financial assessment tool.

The interconnected activities required to deliver valuable products and services.

An employee performance metric.

A marketing strategy for services.

Question 5: What is 'service continuity management practice'?

A method for assessing employee productivity.

The practice of ensuring service availability during disasters.

A financial assessment tool.

A marketing strategy for services.

Question 6: How does 'information security management practice' protect organizations?

By assessing employee performance.

By managing risks to the confidentiality, integrity, and availability of information.

By evaluating financial performance metrics.

By monitoring service marketing strategies.

Question 7: What is 'digital transformation' in the context of IT services?

The elimination of all manual processes.

The evolution of business models to meet empowered customer needs.

A financial assessment tool.

A marketing strategy for services.

Question 8: What does 'cloud computing' enable organizations to do?

Reduce operational costs.

Access a shared pool of configurable computing resources on demand.

Assess employee productivity.

Monitor service marketing strategies.

Question 9: How does 'value stream' mapping assist organizations?

By evaluating financial performance metrics.

By visualizing and analyzing processes to identify improvements.

By assessing employee performance.

By monitoring service marketing strategies.

Question 10: What is the focus of 'incident management practice'?

To minimize costs of service delivery.

To restore normal service operation as quickly as possible.

To evaluate employee productivity.

To monitor service marketing strategies.

Question 11: What role does a 'business relationship manager' (BRM) play?

They assess employee productivity.

They maintain good relationships with customers.

They evaluate financial performance metrics.

They monitor service marketing strategies.

Question 12: What is 'service request management practice'?

The practice of handling service requests efficiently and effectively.

A method for assessing employee performance.

A financial assessment tool.

A marketing strategy for services.

Question 13: What does 'service validation and testing practice' ensure?

It verifies employee productivity.

It ensures new or changed services meet defined requirements.

It evaluates financial performance metrics.

It monitors service marketing strategies.

Question 14: How does 'workforce and talent management practice' support organizations?

By reducing operational costs.

By ensuring the right people with the right skills are in the right roles.

By evaluating employee performance.

By monitoring service marketing strategies.

Question 15: What is the main objective of 'portfolio management practice'?

To assess employee productivity.

To ensure the organization has the right mix of programs and services.

To evaluate financial performance metrics.

To monitor service marketing strategies.

Question 16: What does 'service level management practice' focus on?

Reducing service delivery costs.

Setting clear performance targets for services.

Evaluating employee performance.

Monitoring service marketing strategies.

Question 17: How is 'service architecture' defined?

A financial assessment tool.

A view of all services provided by an organization and their interactions.

An employee performance metric.

A marketing strategy for services.

Question 18: What is the purpose of a 'dashboard' in service management?

To assess employee productivity.

To provide a real-time graphical representation of data.

To evaluate financial performance metrics.

To monitor service marketing strategies.

Question 19: What is 'business impact analysis (BIA)'?

A method for assessing employee productivity.

A key activity that identifies vital business functions and their dependencies.

A financial assessment tool.

A marketing strategy for services.

Question 20: How does 'monitoring and event management practice' function?

It reduces service delivery costs.

It systematically observes services to detect and manage events.

It evaluates employee performance.

It monitors service marketing strategies.

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