D464 Managing Operations - Set 5 - Part 1

Correct Answer: Poka-Yoke

Poka-Yoke is a lean manufacturing concept that involves mistake-proofing processes by implementing controls that prevent errors from occurring, thereby improving quality.

Correct Answer: Eliminating all types of waste

Lean Operating Systems aim to reduce all forms of waste, including inventory, overproduction, waiting times, and defects, to improve efficiency and quality.

Correct Answer: Technological

The Triple Bottom Line (TBL) framework focuses on social, environmental, and economic factors as key measures of sustainability, while technological aspects are not explicitly included.

Correct Answer: Customer voice

The House of Quality is a part of Quality Function Deployment (QFD), which ensures customer requirements are translated into specific product features, using the "customer voice" as the primary input.

Correct Answer: Safety Capacity

Safety capacity, or reserve capacity, is maintained to meet unexpected variations in demand, ensuring that customer requirements are met even during peak times.

Correct Answer: To translate strategy into measurable objectives across various perspectives

The Balanced Scorecard is a performance management tool that helps translate an organization's strategic goals into measurable objectives, covering financial, customer, internal processes, and learning perspectives.

Correct Answer: The distribution of tasks among workstations to avoid bottlenecks

Load balancing is used to distribute tasks evenly among resources or workstations, thereby reducing bottlenecks and improving process flow.

Correct Answer: To combine both tangible and intangible features into a cohesive offering

A service package includes all aspects of a service, both tangible (e.g., physical goods) and intangible (e.g., customer experience), that together deliver value to the customer.

Correct Answer: Breaking down aggregate plans into short-term operational plans

Disaggregation involves breaking down long-term aggregate plans into more specific, short-term operational plans that can be implemented day-to-day.

Correct Answer: Capacity Requirements Planning (CRP)

Capacity Requirements Planning (CRP) determines the labor and equipment needed to meet the production goals, ensuring that resources are available when required.

Correct Answer: The time required between successive outputs

Cycle time is the time interval between one finished product and the next one emerging from the assembly line, ensuring balance among all workstations.

Correct Answer: Lot-for-Lot (LFL)

Lot-for-Lot is an inventory management strategy that orders quantities equal to the actual demand, reducing excess inventory and holding costs.

Correct Answer: Gaining control over suppliers to ensure consistent quality and availability

Backward integration involves acquiring or controlling suppliers, which helps companies ensure a reliable supply of raw materials and maintain consistent quality.

Correct Answer: Developing products with environmental impact considerations

Design for Environment involves creating products that minimize environmental impact, including designing for recycling and reducing waste.

Correct Answer: Critical Path Method (CPM)

The Critical Path Method (CPM) is used in project management to establish the sequence of activities and determine the overall project duration by identifying the critical path.

Correct Answer: Queueing Models

Queueing models analyze waiting lines to predict process performance, helping allocate resources effectively to minimize wait times and enhance customer satisfaction.

Correct Answer: To determine the most efficient batch size for items produced internally

The Economic Production Quantity (EPQ) model is used to determine the optimal production quantity that minimizes costs, specifically for items produced within the organization.

Correct Answer: A division of a company with distinct products or markets

A strategic business unit is a segment within a company that operates independently, focusing on specific products or markets with its own business strategy.

Correct Answer: Features that differentiate a product and win customer business

Order winners are the features of a product or service that make it stand out from competitors and convince customers to choose it.

Correct Answer: Producing goods only after receiving customer orders

A pull system is a demand-driven approach in which production is initiated based on actual customer orders, reducing excess inventory and production costs.