c954 Information Technology Management - Set 3 - Part 1

Test your knowledge of technical writing concepts with these practice questions. Each question includes detailed explanations to help you understand the correct answers.

Question 1: In the context of Management Information Systems (MIS), what is a primary benefit of coordinating people, information, and technology?

Enhances isolation among departments

Ensures only managers have access to data

Improves decision-making across the organization

Limits data redundancy

Question 2: Which type of information quality factor ensures that data is accessible when and where it’s needed?

Timeliness

Location

Form

Validity

Question 3: In a business context, how is “Business Intelligence” typically utilized?

To track individual sales transactions

To predict future business performance

To generate random data insights

To display raw data without context

Question 4: When specific transactions are aggregated and shared with higher-level management, what type of information flow is this?

Horizontal

Vertical, Up

Vertical, Down

Outward

Question 5: Which of the following best describes the role of granularity in information flow?

Increases data relevance at higher levels

Determines the physical storage location of data

Refers to the level of detail in information

Limits data access by department

Question 6: What is the primary role of a Chief Security Officer (CSO) within an organization?

Oversee software development

Ensure ethical data use

Manage information security policies

Track company finances

Question 7: What is a primary feature of Supply Chain Management (SCM) systems?

Managing customer relationships

Tracking inventory and production

Generating financial statements

Assessing employee performance

Question 8: In Porter's Five Forces model, which force is impacted by a customer’s low switching costs?

Supplier Power

Buyer Power

Threat of Substitutes

Competitive Rivalry

Question 9: Which aspect of Porter's Differentiation strategy focuses on enhancing the customer experience rather than reducing prices?

Unique product features

Cost reduction

Niche market targeting

Supplier negotiations

Question 10: In a Customer Relationship Management (CRM) system, which feature is most critical for tracking interactions with potential leads?

Inventory management

Contact management

Order fulfillment

Financial reporting

Question 11: What is a common advantage of using the Agile Method in system development?

Linear and predictable timeline

Rapid adaptation to changing requirements

Minimal user involvement

Single-phase testing

Question 12: Which device allows computers within a local area network (LAN) to connect wirelessly?

Switch

Router

Access Point

Firewall

Question 13: In network security, which principle ensures only authorized individuals can view specific data?

Authenticity

Integrity

Confidentiality

Availability

Question 14: Which security threat involves overloading a system with requests, making it unavailable to legitimate users?

Trojan Horse

Virus

Spyware

Denial of Service

Question 15: A database organized with individual tables for separate aspects of a business, such as inventory and customer information, is an example of which type of database?

Object-Oriented

Relational

Network

Hierarchical

Question 16: Which programming language is specifically designed for managing and manipulating relational databases?

HTML

C++

Python

SQL

Question 17: What type of analysis within predictive analytics determines how changes in one variable affect another?

Goal-Seeking Analysis

Sensitivity Analysis

What-If Analysis

Optimization Analysis

Question 18: In IT system infrastructure, what does a distributed system emphasize?

Centralized processing power

Data stored locally only

Shared processing across multiple devices

Data restricted to one server

Question 19: Which metric in call centers measures the percentage of customers who hang up before speaking to an agent?

Average Speed to Answer

Abandon Rate

Call Resolution Rate

Time Service Factor

Question 20: In an e-commerce context, a “stockout” refers to:

Having excess inventory

Running out of a specific item

Placing new items in storage

Converting items into finished goods

Need Guaranteed Results?

Our exam support service guarantees you'll pass your OA on the first attempt. Pay only after you pass!

Get Exam Support