c954 Information Technology Management - Set 4 - Part 1

Test your knowledge of technical writing concepts with these practice questions. Each question includes detailed explanations to help you understand the correct answers.

Question 1: In Porter's Five Forces model, which force assesses how much influence suppliers have over an organization?

Buyer Power

Supplier Power

Threat of New Entrants

Threat of Substitutes

Question 2: Which aspect of business continuity planning (BCP) focuses on identifying potential risks to an organization’s operations?

Implementation

Design

Analysis

Maintenance

Question 3: What is a primary goal of implementing a Knowledge Management system in a company?

Tracking customer purchases

Storing only financial data

Facilitating collaboration and information sharing

Limiting access to managerial personnel only

Question 4: Which type of database is organized to support efficient decision-making by allowing multidimensional analysis?

Hierarchical Database

Data Warehouse

Relational Database

Network Database

Question 5: What is the primary purpose of Human Resource Information Systems (HRIS) in an organization?

Managing supply chain logistics

Tracking and managing employee-related functions

Processing financial transactions

Monitoring customer interactions

Question 6: What is a core feature of Utility Software in relation to system performance?

Provides network connectivity

Optimizes security and performance

Manages user interfaces

Limits access to applications

Question 7: In IT infrastructure, which technology transmits data by using light signals?

Ethernet

Fiber Optic

Bluetooth

Coaxial Cable

Question 8: Which project management term refers to expanding a project's scope by adding features not originally planned?

Milestone

Requirement Sign-Off

Scope Creep

Task Decomposition

Question 9: In relational databases, what is the main function of a data dictionary?

Defines the structure, constraints, and rules of the data

Stores encrypted data for security

Houses transactional data only

Manages external data references

Question 10: Which SDLC phase involves actually building or writing the system code?

Design

Testing

Development

Maintenance

Question 11: What is the primary advantage of using a VPN in network security?

Simplifies hardware requirements

Encrypts data over public networks

Increases data processing speed

Limits user accessibility

Question 12: Which of the following describes a common purpose of Geographic Information Systems (GIS) in business?

Processing financial data

Visualizing spatial data for decision-making

Managing inventory levels

Conducting employee performance reviews

Question 13: Which database type is best for representing complex relationships, such as a web of interconnected nodes?

Hierarchical Database

Network Database

Relational Database

Object-Oriented Database

Question 14: In a Business to Consumer (B2C) model, who are the primary customers?

Government agencies

Retail companies

Individual consumers

Wholesale suppliers

Question 15: What is the main focus of System Testing within the SDLC?

Testing individual code modules

Verifying the system meets specified requirements

Ensuring user training materials are accurate

Installing the system in a test environment

Question 16: Which form of Internet connection commonly has a high latency due to the distance signals travel?

Dial-Up

Cable

DSL

Satellite

Question 17: In a call center, “time service factor” is best defined as:

The percentage of calls abandoned before being answered

The time required to complete a call

The average time to answer a call

The percentage of calls answered within a specific target time

Question 18: Which metric related to website performance measures the number of page views on a site?

Hits

Views

Conversion Rate

Abandon Rate

Question 19: What does the term “scalability” indicate about an IT system’s performance?

Its error handling capabilities

Its ability to handle increased workloads

Its processing speed

Its response time during peak hours

Question 20: In text analytics, what is a common goal when analyzing customer feedback?

Identifying sales patterns

Summarizing purchase history

Understanding sentiment and themes

Mapping customer locations

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